Exchange Policy

Exchange Policy - WroldTrends.shop

Welcome to WroldTrends.shop! Your satisfaction is our priority, and we aim to provide an easy and convenient exchange policy for all our customers. If you need to exchange an item, we’ve made the process straightforward to ensure a smooth shopping experience. Please review our exchange terms and conditions below.

Eligibility for Exchange

We offer exchanges on items purchased from WroldTrends.shop under the following conditions:

  1. Exchange Timeframe: You can request an exchange within 7 days of receiving your order. After this period, we regret to inform you that exchanges cannot be processed.

  2. Item Condition: The item must be in its original, unused condition with all tags, labels, and packaging intact. Items that are damaged, worn, or altered will not be eligible for exchange.

  3. Exclusions: Certain items such as underwear, swimwear, personalized products, and perishable goods are excluded from our exchange policy for hygiene reasons.

  4. Proof of Purchase: To request an exchange, you must provide your order number or proof of purchase for verification.

How to Request an Exchange

To begin the exchange process, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at [Insert Email Address] or [Insert Phone Number] within 7 days of receiving your item. Please provide your order number, the item(s) you wish to exchange, and the reason for exchange.

  2. Exchange Approval: Once we receive your exchange request, our team will assess it. If your request is eligible, we’ll provide you with detailed instructions for returning the item.

  3. Return the Item: After receiving approval, securely package the item and send it back to us. Customers are responsible for return shipping costs unless the exchange is due to a defective or incorrect item.

  4. Processing the Exchange: Once we receive the returned item, we will inspect it. If the item meets our return criteria, we’ll process a replacement or offer store credit for the original purchase value.

Shipping Costs for Exchanges

  • If the exchange is due to a defective or incorrect item, WroldTrends.shop will cover all shipping costs related to the return and exchange.
  • For exchanges initiated due to a change of mind or incorrect selection, the customer will be responsible for the return shipping costs.

Exchange Options

We offer the following options for exchanges:

  • Product Replacement: If the same item or size is available, we will send a replacement item at no extra cost.
  • Store Credit: If the product is out of stock or no longer available, we will issue store credit for the amount paid, which can be used for future purchases on WroldTrends.shop.

Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. Please contact us within 48 hours of receiving the item. We will arrange for a free return and either send you a replacement item or issue a full refund.

How to Contact Us

If you have any questions about our exchange policy or need assistance with your exchange, feel free to contact us:

  • Email: [Worldtrendsshop@gmail.com]
  • Phone: [+92 3218853575]
  • Address: [Main canal road Mughal Pura Lahore Pakistan]

Thank you for shopping with WroldTrends.shop! We are committed to providing an excellent online shopping experience in Pakistan and are here to assist you with any exchange-related queries.